Customer Experience, Satisfaction & Loyalty

Guest Service At Disney: Surprising & Delighting Guests At Every Touchpoint

Bob Simmonds, Senior Vice President, Worldwide Travel Operations, Disney Destinations, shares Disney’s perspective on what’s important to create memorable experience for their guests. Bob’s unique insight helps explain how Disney creates guests who absolutely love the brand, and who are consistently delighted by their experiences.

Executive Customer Contact Exchnage 2016 Post Event Report

Executive Customer Contact Exchnage 2016 Post Event Report

The 2016 Executive Customer Contact Exchange Post Event Report In October 2016, the Executive Customer Contact Exchange connected 70+ customer service leaders with a selection of the most innovative solutions and services providers in this sector to find solutions to their biggest challenges. The Post Event Report provides an indepth analysis of the attendees, the central themes that arose from discussing the challenges keeping customer service executives awake at night, and the industry trends driving high levels of investment across the broad technology and service provider landscape, featuring exclusive interviews, presentations, stats and much more.