Customer Service: Key Investments Report

 Customer Service: Key Investments Report

North America’s most senior customer service executives have shared the challenges and investment areas that are shaping their 2018 strategies in this definitive guide into customer service budget assignment. The proliferation of new technologies and the ever-changing nature of customer interaction make for a fresh myriad of challenges for those ultimately responsible for these strategies.

So which challenges are keeping executives awake at night? And which services and solutions are they prioritizing with 2018 just around the corner? This in-depth research seeks to outline these critical questions and help better understand marketing spend.


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