The Rise of Artificial Intelligence in Customer Service
Empowering customers to get support via the channels of their choice, including self-service, is great but where does that leave the workforce and the emotional engagement of customers?
This is just one of the questions that this report will provide insight into. Download it to find out what it takes to ensure contact center strategies stay ahead of the competition as we look to 2018 and beyond.
Features exclusives articles and interviews with customer service leaders from EA, TD Bank and many more, making this report a must read!
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