Interviews with Industry Leaders
Welcome to the Executive Customer Contact Exchange Resource Library! On this page you'll find some of our top featured content, or click on the category links below to find more free resources and industry insights.
Natalie Beckerman, VP Customer Service, CREDO
In this exclusive interview Natalie talks about building an emotional connection with her customers in order to increase loyalty and trust with the brand.
Troy Peterson, VP Customer Care, Erie Insurance
In this interview, Troy shares his thoughts and views on delivering a service culture whilst still keeping costs at where they should be to drive profitable ROI on customer initiatives