2017 Speakers Include


Bayview Loan Servicing
Darin Phillips
FVP CX, Marketing & Training
Bayview Loan Servicing
Comcast
Tom Karinshak
EVP Customer Service
Comcast
Microsoft
Sue Morris
Worldwide Leader of Support Experience Design
Microsoft
Schundra Hubbard
Schundra Hubbard
Executive Director, Client Service Management
J.P. Morgan
Royal Caribbean
Rita Stolze
AVP Support & Trade Services
Royal Caribbean
Schneider Electric
Brent Cogswell
VP Customer Care Center North America
Schneider Electric
Bob Simmonds
Bob Simmonds
Vice President, Worldwide Travel Operations
Disney
AT&T
Harvey Livingston
Regional Vice President - OBTM-Web Center
AT&T
UPMC Health Plan
Anne Palmerine
Associate VP Customer Engagement & Enrollment Services
UPMC Health Plan
Just Energy
Guy Benham
VP Customer Experience
Just Energy
Citi
Richard Litvack
SVP of Operations
Citi
Citi
Tosin Odesanya
SVP Head of Digital Self Servicing
Citi
Pindrop
Shawn Hall
Director, Strategy & Fraud Prevention
Pindrop
Avon
John McCahan
Executive Director, Customer Care
Avon
Unicomer
William Huggins
Regional Director of Customer Experience
Unicomer
Genesys
Lawrence Hodgson
Senior Principal Consultant
Genesys
Luminoso
Mike Brunnick
SVP Global Sales and Customer Success
Luminoso
Luminoso
Dan Mitus
Manager of Technical Solutions
Luminoso