2016 Speakers Included:

We are currently looking for expert speaker to join our 2017 line up – please email Exchageinfo@iqpc.com if you would like to be considered to be an Exchange speaker.

2017 Speakers Include

Agustin  Dominguez Larrea
Agustin Dominguez Larrea
Chief Operations Officer KFC LATAM & Caribbean
Yum Brands
Darin  Phillips
Darin Phillips
FVP CX, Marketing & Training
Bayview Loan Servicing
Deborah Merril
Deborah Merril
Chief Executive Officer
Just Energy
Sue  Morris
Sue Morris
Customer Service Leader and Interim Head of Windows and Devices Group
Rita  Stolze
Rita Stolze
AVP Support & Trade Services
Royal Caribbean
James  Ashworth
James Ashworth
Managing Director, Customer Support and Services
Southwest Airlines
Brent  Cogswell
Brent Cogswell
VP Customer Care Center North America
Schneider Electric
Troy Shaffer
Troy Shaffer
VP Contact Center Operations
SCAN Health Plan