2017 Speakers Include


Darin  Phillips
Darin Phillips
FVP CX, Marketing & Training
Bayview Loan Servicing
Tom Karinshak
Tom Karinshak
EVP Customer Service
Comcast
Sue  Morris
Sue Morris
Worldwide Leader of Support Experience Design
Microsoft
Schundra Hubbard
Schundra Hubbard
Executive Director, Client Service Management
J.P. Morgan
Rita  Stolze
Rita Stolze
AVP Support & Trade Services
Royal Caribbean
Brent  Cogswell
Brent Cogswell
VP Customer Care Center North America
Schneider Electric
Bob Simmonds
Bob Simmonds
Vice President, Worldwide Travel Operations
Disney
Harvey  Livingston
Harvey Livingston
Regional Vice President - OBTM-Web Center
AT&T
Anne Palmerine
Anne Palmerine
Associate VP Customer Engagement & Enrollment Services
UPMC Health Plan
Guy Benham
Guy Benham
VP Customer Experience
Just Energy
Richard Litvack
Richard Litvack
SVP of Operations
Citi
Tosin Odesanya
Tosin Odesanya
SVP Head of Digital Self Servicing
Citi
Shawn Hall
Shawn Hall
Director, Strategy & Fraud Prevention
Pindrop
John  McCahan
John McCahan
Executive Director, Customer Care
Avon
William Huggins
William Huggins
Regional Director of Customer Experience
Unicomer
Lawrence Hodgson
Lawrence Hodgson
Senior Principal Consultant
Genesys
Mike Brunnick
Mike Brunnick
SVP Global Sales and Customer Success
Luminoso
Dan  Mitus
Dan Mitus
Manager of Technical Solutions
Luminoso