Not all call centers are created equal. Founded by call center veterans who had, “Seen it done wrong more than they had seen it done right,” Clear Harbor was built on a principle of “co-sourcing” instead of traditional transactional outsourcing.
Co-sourcing emphasizes a more collaborative approach to outsourcing. It focuses on uncovering hidden opportunities for efficiency as well as a continue sharing of evolving best practices. It delivers in the form of increased CSAT, NPS, upselling and cross-selling, increased operational efficiency, reduced costs, and the creation of loyal brand advocates.
Each project is custom designed specifically around our custom Clear Source™ initial evaluation, a process designed to fully understand the customer’s operations, as well as their unique challenges and goals, in order to deliver the best possible results.
This unique approach to BPO has, among other things, helped companies achieve CSAT in excess of 90%, turned operations from a cost center into a profit center, and help customers solve a variety of unique support and back office challenges