One of the first companies ever to host contact center technology in the cloud, USAN has provided contact center software as a service since 1989. In today’s digital environment, USAN now helps companies integrate communications and legacy technology and automate business processes to deliver seamless, omnichannel customer experiences.
At the core of USAN’s offerings is a customer engagement platform which provides the ability to dynamically create business rules, across any channel and disparate system, in real-time. The platform not only provides reactive service to customers as they move among communications channels while retaining customer history, but also delivers the appropriate business rule to determine the next best action, information or process to proactively engage with the customer. All built upon a fifth-generation, carrier-grade infrastructure that delivers the highest availability in the industry, with proven scalability to support the largest enterprises.