Personalize, Digitize & Monetize Your Customer Services
The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practice and improve the future of customer contact.
The Exchange has worked with customer services experts to design an agenda that is tailor made for decision makers within the customer contact field. Join our experts to ensure your contact strategies are as sharp as possible.
What's new for 2016?
This year, we celebrate the special 10th Anniversary of the Global Executive Customer Contact Exchange.
If that's not enough, you’ll hear organizations that are brand new to the Exchange, including EA, Adidas, UnitedHealthcare, Air Mexico, TD Bank, JCPenney and more!
Attendees will enjoy an exclusive party on the beachfront, with free flowing cocktails and cold beer!
President, Consumer Services
Total Outsourced Systems
President NCS International, Corporate Site Selection
VP, CRM & Customer Operations
Head of US Contact Centers
Senior Principal Business Consultant
Director of Corporate Customer Care
Director, Contact Centers
EVP, Global Customer Care, MasterCard
Chief Service Officer & Director of Citizens Services
City of Buffalo
VP Call Center Operations & Medical Group Patient Access
Head of Customer Care Operations WW
VP - Contact Center
Head of Consumer Services-Medicare & Retirement
SVP - North America
Managing Director of Customer Service Operations
President & Co-Founder
Chief Operating Officer
UPMC Health Plan
Overall, the Exchange will tackle how to streamline internal functions to optimize operations and maximize employee engagement whilst reducing costs and increasing profit. The following are key areas we will consider at the Exchange:
Understanding your customers through the various customer feedback channels where they can express satisfaction, or dissatisfaction to improve overall customer experience.
Creating a customer centric multi-channel business to give customers the freedom they need, and employees the clarity they seek to understand the customer journey
Digitizing contact center functions to ensure a seamless customer experience and increase first contact resolution
Space is limited to just 70 senior executives so please inquire today to find out if you qualify to attend. You can also download the information pack to find out more.
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