Personalize, Digitize & Monetize Your Customer Services
The Customer Contact Exchange is the go-to meeting for C-level & VPs/Directors of Customer Services, Contact, Experience and Operations from Fortune 500 companies to share best practice and improve the future of customer contact.
The Exchange has worked with customer services experts to design an agenda that is tailor made for decision makers within the customer contact field. Join our experts to ensure your contact strategies are as sharp as possible.
2016 Featured Speakers Included:
President, Consumer Services
Total Outsourced Systems
President NCS International, Corporate Site Selection
VP, CRM & Customer Operations
Head of US Contact Centers
Senior Principal Business Consultant
Director of Corporate Customer Care
Director, Contact Centers
EVP, Global Customer Care, MasterCard
Chief Service Officer & Director of Citizens Services
City of Buffalo
VP Call Center Operations & Medical Group Patient Access
Head of Customer Care Operations WW
VP - Contact Center
Head of Consumer Services-Medicare & Retirement
SVP - North America
Managing Director of Customer Service Operations
President & Co-Founder
Chief Operating Officer
UPMC Health Plan
North America’s Leading Customer Contact Event for Senior Executives
Topics of Discussion
Overall, the Exchange will tackle how to streamline internal functions to optimize operations and maximize employee engagement whilst reducing costs and increasing profit. The following are key areas we will consider at the Exchange:
Understanding your customers through the various customer feedback channels where they can express satisfaction, or dissatisfaction to improve overall customer experience.
Creating a customer centric multi-channel business to give customers the freedom they need, and employees the clarity they seek to understand the customer journey
Digitizing contact center functions to ensure a seamless customer experience and increase first contact resolution
Space is limited to just 70 senior executives so please inquire today to find out if you qualify to attend. You can also download the information pack to find out more.
“This was my 3rd time attending and I thought the Exchange was amazing. I appreciate the diversity of the delegates and vendors. I feel like the Exchange is the place I go to get cutting edge insights into the call center arena.”
“I continue to be impressed by the conference's keen ability to facilitate powerful discussions with industry peers.”
“This is a very dynamic and interactive conference where leaders truly have an opportunity to learn, explore, and challenge. It was great!”
“Time well spent with valuable interactions and information.”
“ Very insightful. It was great to be with other leaders focused on heightened service and knowing that we are struggling with some of the same obstacles and hearing/sharing what we are all doing to overcome them. It was actually kind of invigorating and just the right breakaway from our company's perspective into our own issues to refresh and create some different approaches. Kudos.”
“Great opportunity for networking with seasoned professionals. The business cases were phenomenal”
“Excellent networking and extremely valuable learning!”
“Quality of vendors was very good, helped me think through who I can partner with to address some of my current challenges.”
“I learned so much about different customer care strategy models. I was extremely impressed with the diversity in presentation models and company features.”
“Brilliant. Informative. Entertaining. Engaging.”
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