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Advisory Board

The Customer Management Advisory Council

The Customer Management Advisory Council is an international group of experts who specialise in Customer Experience, Customer Service, Marketing, Operations & Sales, who advise the Customer Management Exchange on a number of strategic decision-making processes when it comes to researching and developing Exchange events.

The Council provides meaningful help on a regular basis in many different areas, including agenda content, speaker suggestions, event structure, networking activities and more. Their abilities, experience, and knowledge have been carefully selected to ensure that as a group they provide Customer Management Exchange events with well rounded and balanced advice. Sometimes questions will be posed to the group as a whole and sometimes individual members will be consulted alone, however, they each share an active and regular dialogue with Exchange Producers.

Customer Management Exchange Network Advisory Council Members

Developed in conjunction with


  • Philippa Snare
    Chief Marketing Officer
    Microsoft UK

  • Moira-Dorsey forrester-bb_advb

    Ingrid Lindberg
    Chief Customer Experience Officer
    Prime Therapeutics

  • Charles Doyle, Chief Marketing Officer & VP Research, Jones Lang LaSalleJones Lang LaSalle

    David Boyle
    Senior Vice President, Insights
    HarperCollins Publishers

  • Caroline Taylor, Vice President of Marketing, Communications & Citizenship, IBM UK & IrelandIBM UK & Ireland

    Caroline Taylor
    Vice President of Marketing, Communications & Citizenship
    IBM Europe

  • Georgios Kolovos, European Marketing Director, GE CapitalGE Capital

    Georgios Kolovos
    European Marketing Director
    GE Capital

  • Carl Lyon, Chairman & Managing Director, The Quality of Experience (QoE)E O N

    Olivier Mourrieras
    Net Promoter Centre of Excellence Director
    E.ON

  • Dawn Cox, Head of Customer Service, Staples, UK & IrelandStaples, UK & Ireland

    Dawn Cox
    Customer Experience Director
    Staples

  • Mike Ashton, Managing Director, ABCG Training & ConsultingHilton International

    Mike Ashton
    Managing Director
    ABCG Training & Consulting (Former CMO Hilton International)

  • Thomas Brown, Head of Insights, Chartered Institute of MarketingChartered Institute of Marketing

    Thomas Brown
    Head of Insights
    Chartered Institute of Marketing

  • Steven Cook, Global CMO, Fankix

    Steven Cook
    Founder
    FortuneCMO.co (Formerly CMO Samsung)

  • Steven-Cook fankik_advb

    Tim Moran
    Editor-in-Chief
    CMO.com

  • Cesar Lastra, Founder, CesarLastra Ltd.

    Cesar Lastra
    Founder
    CesarLastra Ltd.

  • Charles Doyle, Chief Marketing Officer & VP Research, Jones Lang LaSalleJones Lang LaSalle

    Vicky Stennes
    Former Vice President, Inflight Experience
    JetBlue Airways

  • Charles Doyle, Chief Marketing Officer & VP Research, Jones Lang LaSalleJones Lang LaSalle

    Christine Crandell
    President and Chief Experience Innovator
    New Business Strategies

  • Richard Snow, VP Research Director (Customer Service & Contact Centres), Ventana ResearchVentana Research

    Richard Snow
    VP Research Director (Customer Service & Contact Centres)
    Ventana Research

  • Jonathan Jonathan Turner
    Managing Consultant 
    OxfordSM

We are always recruiting for new members to join the Customer Management Advisory Council, so please do get in touch if you think you could provide a complimentary level of expertise and advice, or would simply like to find out more about what is involved.

If you have a question for the Council, please let us know, and we endeavour to get their feedback to you at the soonest possible opportunity.